12-8 6043

Evaluasi Standar Pelayanan Minimum dan Tingkat Kepuasan Penumpang di Stasiun Kereta Api Jember dengan Penerapan Sistem Boarding Pass

THE EVALUATION OF MINIMUM SERVICE STANDARD AND PASSANGER SATISFACTION LEVEL ON JEMBER RAILWAY STATION THROUGH BOARDING PASS SYSTEM IMPLEMENTATION

Septiana Desy Ratnasari

University of Jember

Willy Kriswardhana

University of Jember

Nunung Nuring Hayati

University of Jember

DOI: https://doi.org/10.19184/jrsl.v1i02.6043

Keywords: boarding pass, railway station, railway, minimum service standard, passanger satisfaction, stasiun kereta api, kereta api, standar pelayanan minimum, kepuasan penumpang

ABSTRACT

In fullfiling the needs of public transportation in Jember District, many people demand a safe, fast, economical and fluently transportation. The railway is more efficient public transportation because it is more economical, safe and travel time is fast. Therefore PT. Kereta Api Indonesia (Persero) needs to improve the service and facilities of Jember Station in order to become the main attraction of people to use rail transport services. The implementation of the Boarding Pass system in Jember Station currently needs to be evaluated to assess station services and facilities based on Regulation of the Minister of Transportation Number: PM 48 Year 2015. Analysis of minimum service standards in Jember Station has been done before applying the boarding pass system. This study also aims to determine the satisfaction and expectations of passengers as measured by the questionnaire. The questionnaire data using Likert scale was processed using SPSS program with Importance Performance Analysis (IPA) method and described with Cartesian diagram. The gap between the level of satisfaction and interest is obtained in the form of gap value with the largest indicator below the average that is the problem of parking space available at Jember Station.

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PUBLISHED
2017-12-07

ISSUE
Vol. 1 No. 2 (2017)

SECTION
Articles

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