ABSTRACT

Current transportation planning policies have not taken into account the needs of women, especially public transport services have not been able to provide a sense of security and comfort and convenience (Agustina, 2007). Preliminary findings indicate that failure to produce transport policies and provisions that meet the needs of women has worsened socioeconomic conditions (ILO, 2011). Women must become movers to make changes to get women's rights in public space including in public transportation (Harrison J, 2012). For this reason, it is necessary to know the performance indicators of public transport services that need to be improved and to know the current performance of public transport services according to women's perceptions. Using the IPA method, conclusions based on the perception of women using sub variable public transport that require priority to improve services are lighting at stops (X1.2) and also in transportation (X1.4), vehicle identity (X1.7), driver identification (X1.8), vehicle worthiness (X2.3), standing passenger handling facilities (X2.7), transport capacity (X3.7), the comfort of lighting at the stop (X3.1) and inside transportation (X3. 6), temperature control facilities in transportation (X3.8), accessibility (X4.1), ease of movement (X5.1), integration between projects (X5.2), tariff (X5.3), waiting time (X6 .1), travel speed (X6.2), stop time at stop (X6.3), stop / lane information to be traversed (X6.4), arrival schedule (X6.5) and departure (X6.6), (2) The average level of satisfaction of women users of public transport is 2.25 and the average desirability of priority handling is 4.33 from a scale of 5. The order of variables that must be increased is (1) (X6), (2) Security (X1), and Comfort (X3), (3) Affordability (X5), (4) Safety (X2) and (5) Equality (X4).