ABSTRACT

The transportation service integration system aims to facilitate transportation users in carrying out activities. One factor that determines the integration of transportation services is the route. "Teman Bus" is here to facilitate the movement of tourists in Bali which is the implementation of the Ministry of Transportation program. The research explains and provides an overview related to the Teman Bus service as a program of the Ministry of Transportation in an effort to realize a transportation system with a buy-the-service concept in terms of route or route service aspects, facilities, and community satisfaction. Data analysis was done using questionnaires which are distributed to the public using the Teman Bus service. The results of the study show that the most perceived obstacle from these three aspects is the lack of integration of the Teman Bus service route to the national tourism strategic area in Bali. This is the cause of the public interest decline in the Teman Bus service. Evaluation of Teman Bus services is that in the future they can add or improve routes so that they can provide convenience to passengers, especially local and foreign people, in moving from one tourist location to another.