ABSTRACT

The Ferry Port of South Sumatra Province is located in Tanjung Api-Api, Banyuasin Regency. This port connects to the Port of Tanjung Kelian – Muntok, Province of the Bangka Belitung Islands. Problems that often occur in the management and operation of the Tanjung Api-Api ferry port are service performance problems that cause ineffective port management due to low service and the occurrence of queues of ships to lean on and carry out loading and unloading activities because they have to wait for ships that have not finished doing the activity on the pier. So that it causes complaints and dissatisfaction of service users with crossing transportation services. This paper is intended to analyze the service time of ships at the port by calculating the average time of raising and lowering passengers and vehicles as well as the average time of maneuvering ships docking and leaving the port pool, as well as adding the variables of opening and closing times for ramps and processing time for approval letters. The sail that has not been added by previous researchers. Then the calculation results are compared with the service time that has been set at the Tanjung Api-Api ferry port. The results of the study the average service time of ships at the Tanjung Api-Api ferry port is 121.175 minutes/ship. The ship's service time exceeds the ship's service time that has been set at the port, which is 120 minutes/ship.